Frequently Asked Questions
How long does shipping take?
Orders are processed in 1 to 3 business days. Most items then arrive in 3 to 8 business days, and a few items that ship from other warehouses can take up to 15. The estimated delivery time is shown on each product page, and you will get a tracking number by email as soon as your order ships.
Is shipping free?
Yes on orders of $35 or more and on all kits. Orders under $35 have a flat $4.99 shipping rate.
What if my item arrives damaged or does not work?
Send us a photo and your order number at hello@tailmoss.shop. We will replace it or refund you.
Can I return an item?
You have 30 days from delivery to contact us. See our Returns & Refunds page for details.
Are your products safe for my pet?
Every pet is different. Always supervise play, choose the right size for your pet, and stop using any product that shows damage or that your pet tries to swallow. If you have concerns about your pet's health, please talk to your veterinarian.
Where do your products ship from?
Most of our products ship from within the United States. A few items ship from other warehouses, and we tell you on the product page when that is the case.
Which payment methods do you accept?
We accept PayPal and the payment methods shown at checkout.
How can I contact you?
Write to us at hello@tailmoss.shop. We reply within 1 business day.